IT Support Services
Project scope
Categories
Information technologySkills
network troubleshooting user accounts employee onboarding active directory group policy peripheral devices innovation workflow managementThe main goal of the IT Support Services project is to enhance the efficiency and effectiveness of our IT support services through the implementation of innovative solutions and streamlined processes. This includes addressing hardware and entry-level network issues, managing new employee onboarding processes, and administering account access, permissions, and Active Directory.
Ticket Resolution
Learners will practice solving various types of support tickets, including software issues, hardware malfunctions, and connectivity problems.
Simulation of different ticketing systems to understand workflow and prioritization.
Hardware Troubleshooting
Identify and resolve common hardware issues (e.g., malfunctioning peripherals, hardware upgrades, and replacements).
Hands-on practice with assembling and disassembling PC components.
Entry-Level Network Issues
Diagnose and solve basic network connectivity issues.
Configure and troubleshoot network devices like routers and switches.
New Employee Onboarding
Set up new user accounts and email accounts.
Configure and install necessary software and drivers on new workstations.
Create and implement checklists for the onboarding process.
Account Access and Permissions Management
Manage user accounts in Active Directory, including creating, modifying, and deleting accounts.
Assign and modify permissions and access controls based on user roles.
Understand group policies and their implementation.
Providing access to necessary tools, software, and resources required for project completion.
Scheduled check-ins to discuss progress, address challenges, and provide feedback.
Supported causes
The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.
About the company
Founded in 1998 as an innovative skill-building center for learners of all ages, the Estes Park Learning Place became a charitable non-profit organization in February of 2002 and serves the greater Estes Valley community. The Learning Place offers one-to-one tutoring which strives to meet students at their current level, create a learning plan based on individual learning styles and needs, and cultivate students’ learning so they may reach their highest potential. We support students K-12 and adults in their learning. We also serve as a testing center for the GED.