Give A Mile is seeking to enhance its application process by designing an intelligent support agent to streamline the review and submission of flight applications. The goal is to create a prototype that can efficiently identify errors, omissions, and inconsistencies in submitted applications. This project will involve developing a system capable of interacting with families using natural language processing to clarify and collect accurate details. Additionally, the agent will guide applicants through the necessary documentation, such as proof of relationship, identification, and medical support letters. By ensuring all paperwork is completed accurately before reaching staff for booking, the project aims to improve the efficiency and accuracy of the application process, ultimately helping more families in need.

The project deliverables include a functional prototype of the intelligent support agent capable of reviewing and interacting with flight applications. The deliverables will also encompass a detailed report outlining the system's design, functionality, and testing results. Additionally, a user guide will be provided to demonstrate how the agent interacts with applicants and ensures the completion of all required documentation.